Absolutely disgusted. Scammed by desk staff. Do not buy water bottles from them.
The bed was extremely comfortable and the staff who cleaned and tidied the room each day were very assiduous.
Bad: We were scammed by 2 staff members on the reception desk on our last day. The night before we had purchased 2 bottles of water from a mini fridge on the desk. A sign on top of the fridge advertised them at 1 euro 25 cents. When we paid for them an Asian gentleman behind the desk asked us our room number then charged us 3 euro. My partner said but it says 1.25 on your sign. The man told us, yes, when you return the bottles we refund the extra. We said OK and even praised their conscientiousness in encouraging recycling on our way up to our room! The next morning as we were checking out we returned the bottles to a fair German lady on the desk. Before we had even requested a refund she told us 'you know I can't give you money for these, right?'. Imagining she did not know about the policy, I explained what we had been told the night before. She said, I don't know anything about this and just kept repeating to us, no, I cant do anything for you. My partner suggested she go check with the man we had spoken to. She disappeared into a back room for about 4 minutes then returned and said to me 'you have been told false information, we don't refund on the bottles'. I questioned, 'false information? Are you saying he lied to us?'. She very quickly said, as I was still speaking, 'oh no no not false information'. We told her that we were not happy and she simply repeated 'I can't do anything'. I do not lie and do not believe morally in dishonesty. I pride myself on my honesty. So when I say this, I mean it in all seriousness: she smirked at us throughout the whole encounter. I teach teenagers so I know what smirking looks like.
Shauna on Booking.com, 26.08.2019
